Terms of Service

1. Acceptance of Terms

Welcome to Pizza 73 Toronto Central. By accessing our website at pizza73ca.org, placing an order through our online platform, or using any of our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Pizza 73 Toronto Central, operating at 5095 Yonge St, Empress Walk Food Court, Concourse Level, North York, M2N 6Z4, Canada.

If you do not agree with any part of these terms, you must not use our services. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

Scope of Agreement

These Terms of Service apply to all users of our website, mobile applications, and services, including but not limited to customers placing orders, visitors browsing our menu, and individuals subscribing to our promotional communications. The agreement covers all aspects of your interaction with Pizza 73, including online ordering, delivery services, payment processing, and customer support.

2. Service Description

Pizza 73 Toronto Central provides online pizza ordering and delivery services throughout the Greater Toronto Area. Our services include but are not limited to:

• Online menu browsing and food ordering through pizza73ca.org
• Pizza delivery to specified addresses within our delivery zone
• Pickup services at our Empress Walk Food Court location
• Catering services for events and gatherings
• Promotional offers and loyalty rewards programs
• Customer account management and order history tracking

Service Availability

Our services are available during posted business hours, which may vary by location and day of the week. We reserve the right to modify our hours of operation, delivery zones, and service availability without prior notice. During peak hours, holidays, or special events, delivery times may be extended, and we cannot guarantee specific delivery timeframes.

Service availability is subject to various factors including weather conditions, staff availability, ingredient supply, and operational capacity. We reserve the right to refuse service, limit quantities, or discontinue any product at our sole discretion without liability.

3. Ordering and Payment

When placing an order through Pizza 73, you agree to provide accurate and complete information including delivery address, contact phone number, and payment details. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing and Fees

All prices displayed on our website are in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. Menu prices are subject to change without notice. The final order total will include the cost of food items, applicable taxes, delivery fees (if applicable), and any additional charges such as service fees or tips.

• Menu Prices: Reflect current market conditions and may vary by location
• Delivery Fees: Calculated based on distance and order value
• Service Charges: May apply during peak hours or for special requests
• Minimum Order: A minimum order value may be required for delivery
• Taxes: GST/HST applied according to Canadian tax regulations

Payment Methods

We accept various payment methods including major credit cards (Visa, Mastercard, American Express), debit cards, and cash on delivery where available. All online payments are processed through secure, encrypted payment gateways. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount to your selected payment method.

For cash payments, exact change is appreciated as drivers may have limited change available. Tips can be added to credit card payments or provided in cash directly to the delivery driver.

4. Delivery Policy

Pizza 73 Toronto Central strives to deliver your order in a timely manner. Estimated delivery times provided at checkout are approximate and may vary based on order volume, traffic conditions, weather, and other factors beyond our control. While we make every effort to meet estimated delivery times, we cannot guarantee specific delivery timeframes and are not liable for delays.

Delivery Requirements

To ensure successful delivery, customers must provide accurate and complete delivery information including street address, apartment or unit number, building access codes, and contact phone number. The customer or an authorized recipient must be available to receive the order at the specified delivery address.

• Delivery personnel will attempt to contact you using the provided phone number
• If no one is available to receive the order after reasonable attempts, the order may be returned
• Returned orders due to customer unavailability are non-refundable
• Delivery to unsafe locations or areas may be refused at driver's discretion
• Customers must meet drivers at building entrance if access is restricted

Delivery Zones and Fees

Our delivery service covers specific areas within the Greater Toronto Area. Delivery fees are calculated based on distance from our location and may vary. Free delivery may be offered for orders exceeding a specified minimum value, subject to promotional terms and conditions.

Order Accuracy

Please inspect your order upon delivery. If there are any issues with your order, contact us immediately at 519-284-2041. We will work to resolve any problems promptly. Claims regarding missing or incorrect items must be reported within 30 minutes of delivery to be eligible for resolution.

5. Cancellation and Refund Policy

Order cancellations must be requested as soon as possible after order placement. Once an order has been prepared or dispatched for delivery, it cannot be cancelled. Cancellation requests should be made by calling 519-284-2041 immediately after placing your order.

Refund Eligibility

Refunds may be issued in the following circumstances:

• Order cancelled before preparation begins
• Significant errors in order fulfillment that cannot be corrected
• Food quality issues reported within 30 minutes of delivery with photographic evidence
• Delivery failure due to circumstances within our control
• Duplicate charges or payment processing errors

Refund Process

Approved refunds will be processed to the original payment method within 5-10 business days. For cash payments, refunds may be issued as store credit or through alternative arrangements. Partial refunds may be issued for partial order issues. Delivery fees are non-refundable unless the delivery failure was due to our error.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Customer unavailability to receive delivery
• Incorrect address provided by customer
• Change of mind after order preparation has begun
• Delays caused by factors beyond our control (traffic, weather, etc.)
• Subjective taste preferences or dietary restrictions not communicated during ordering

6. Food Safety and Allergies

Pizza 73 Toronto Central is committed to food safety and follows all applicable health and safety regulations. However, customers with food allergies or dietary restrictions must exercise caution and communicate their requirements clearly when placing orders.

Allergen Information

Our menu items may contain or come into contact with common allergens including wheat, dairy, eggs, soy, nuts, and other ingredients. While we make efforts to accommodate special dietary requests, we cannot guarantee that any menu item is completely free from allergens due to shared preparation areas and equipment.

Food Handling

We follow strict food safety protocols including proper temperature control, hygiene standards, and safe food handling practices. All staff members receive food safety training. However, once food leaves our premises, we cannot control how it is handled or stored. Customers should consume delivered food promptly and refrigerate leftovers appropriately.

• Hot foods should be consumed within 2 hours of delivery
• Refrigerate leftovers promptly at 40°F (4°C) or below
• Reheat leftovers to 165°F (74°C) before consuming
• Do not consume food that appears spoiled or has been improperly stored

7. Intellectual Property

All content on the Pizza 73 website, including but not limited to text, graphics, logos, images, menu descriptions, photographs, and software, is the property of Pizza 73 Toronto Central or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Permitted Use

You may view, download, and print content from our website for personal, non-commercial use only. You may not modify, reproduce, distribute, republish, display, or transmit any content from our website without our prior written consent. The Pizza 73 name, logo, and related marks are trademarks and may not be used without permission.

User-Generated Content

If you submit reviews, comments, photos, or other content to our website or social media channels, you grant Pizza 73 a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes. You represent that you own or have the necessary rights to any content you submit.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

Information We Collect

We collect information necessary to process your orders and provide our services, including name, delivery address, phone number, email address, payment information, and order history. We may also collect information about your device, browsing behavior, and preferences to improve our services.

How We Use Your Information

• Processing and fulfilling your orders
• Communicating with you about your orders and our services
• Sending promotional offers and marketing communications (with your consent)
• Improving our website, menu, and services
• Preventing fraud and ensuring security
• Complying with legal obligations

For complete details about our privacy practices, please review our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Pizza 73 Toronto Central, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of profits, data, or business opportunities.

Service Limitations

We provide our services on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure. We are not responsible for delays, failures, or interruptions in service delivery due to circumstances beyond our reasonable control.

Maximum Liability

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the specific order giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pizza 73 Toronto Central, its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your provision of false or misleading information
• Any content you submit or transmit through our services

This indemnification obligation will survive the termination of these Terms of Service and your use of our services.

11. Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or our services, you agree to first contact us at info@pizza73ca.org or 519-284-2041 to attempt to resolve the matter informally. We are committed to working with our customers to reach fair and reasonable resolutions.

Formal Proceedings

If informal resolution is unsuccessful, any legal action or proceeding relating to these Terms of Service shall be brought exclusively in the courts located in Toronto, Ontario, Canada, and you consent to the jurisdiction of such courts. You waive any objection to venue in such courts and any claim that such courts are an inconvenient forum.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Pizza 73 Toronto Central regarding your use of our services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Pizza 73.

Assignment

You may not assign or transfer these Terms of Service or any rights or obligations hereunder without our prior written consent. We may assign these Terms of Service to any affiliate or successor entity without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party services or suppliers.

Survival

Provisions of these Terms of Service that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please contact us:

We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters related to active orders, please call us directly at 519-284-2041.