Privacy Policy

Introduction

Welcome to Pizza 73's Privacy Policy. At Pizza 73 Toronto Central, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza73ca.org, use our services, or interact with us in any way.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into several categories:

Personal Information You Provide

When you place an order, create an account, or interact with our services, you may provide us with the following personal information:

• Contact Information: Name, email address, phone number, delivery address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, and payment preferences
• Order History: Details of your previous orders, preferences, and special instructions
• Communication Data: Messages, feedback, reviews, and customer service interactions
• Marketing Preferences: Your choices regarding promotional communications and offers

Information Automatically Collected

When you access our website or use our services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths
• Location Data: Approximate geographic location based on IP address or GPS (with your permission)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Performance Data: Website performance metrics, error reports, and diagnostic information

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Delivery service partners and logistics providers
• Social media platforms (if you choose to connect your accounts)
• Marketing and analytics service providers
• Public databases and data aggregators

How We Use Your Information

We use the information we collect for various legitimate business purposes to provide, maintain, and improve our services. Here's how we use your information:

Order Processing and Delivery

• Process and fulfill your pizza orders accurately and efficiently
• Coordinate delivery logistics and communicate with delivery personnel
• Send order confirmations, status updates, and delivery notifications
• Handle special requests, dietary requirements, and customization preferences
• Manage payment processing and billing transactions

Account Management and Customer Service

• Create and maintain your customer account
• Provide customer support and respond to your inquiries
• Resolve disputes, troubleshoot problems, and address complaints
• Save your preferences and order history for convenience
• Enable features like reordering and favorite items

Service Improvement and Personalization

• Analyze usage patterns to improve our website and mobile applications
• Personalize your experience with relevant menu recommendations
• Develop new features, products, and services based on customer feedback
• Conduct market research and gather customer insights
• Test and optimize our ordering process and user interface

Marketing and Communications

• Send promotional offers, special deals, and loyalty rewards (with your consent)
• Provide information about new menu items and seasonal offerings
• Conduct surveys and request feedback on our services
• Send newsletters and updates about Pizza 73
• Deliver targeted advertising based on your interests and preferences

Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our terms of service and other agreements
• Respond to legal requests from law enforcement or government authorities
• Protect the rights, property, and safety of Pizza 73, our customers, and others

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely process your payment transactions
• Delivery Partners: To coordinate and execute food delivery services
• Technology Providers: For website hosting, data storage, and IT infrastructure
• Marketing Services: To manage email campaigns and promotional activities
• Analytics Providers: To analyze website usage and customer behavior
• Customer Support Tools: To provide efficient customer service

Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

• In response to court orders, subpoenas, or legal processes
• To comply with applicable laws and regulations
• To investigate potential violations of our terms of service
• To protect against fraud, security threats, or illegal activities
• To safeguard the rights, property, or safety of Pizza 73 and our customers

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your social media accounts or participate in partner promotions.

Data Security

We take the security of your personal information seriously and implement comprehensive measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Technical Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmission
• Secure Storage: Personal information is stored on secure servers with restricted access
• Firewalls: Advanced firewall systems protect our networks from external threats
• Access Controls: Strict authentication and authorization protocols limit data access
• Regular Updates: We maintain up-to-date security patches and software versions
• Monitoring: Continuous monitoring systems detect and respond to security incidents

Organizational Security Measures

• Employee training on data protection and privacy best practices
• Confidentiality agreements with all staff members and contractors
• Regular security audits and vulnerability assessments
• Incident response procedures for potential data breaches
• Limited access to personal information on a need-to-know basis

Payment Security

We do not store complete credit card information on our servers. Payment processing is handled by PCI-DSS compliant payment processors who maintain the highest standards of payment security. We only retain limited payment information necessary for order processing and customer service.

Your Privacy Rights

You have important rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, commonly used format
• Information Details: Learn about how we collect, use, and share your information

Correction and Updates

• Right to Correction: Update or correct inaccurate personal information
• Account Management: Modify your account details and preferences at any time
• Contact Information: Keep your delivery address and contact details current

Deletion and Restriction

• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Account Closure: Close your account and remove associated data
• Processing Restriction: Limit how we process your information in certain circumstances

Marketing and Communications

• Opt-Out Rights: Unsubscribe from marketing emails and promotional communications
• Preference Management: Control the types of communications you receive
• Do Not Track: Configure your browser settings to limit tracking

Objection and Complaint

• Right to Object: Object to certain types of data processing
• Complaint Rights: File a complaint with relevant data protection authorities
• Withdrawal of Consent: Withdraw previously given consent at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity to protect your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or specific types of cookies
• Receive notifications when cookies are being set
• Clear cookies when you close your browser

Please note that blocking or deleting cookies may impact your ability to use certain features of our website and may affect your user experience.

Third-Party Tracking

We work with third-party analytics and advertising partners who may use cookies and similar technologies to collect information about your online activities across different websites. These partners include:

• Google Analytics for website analytics and performance monitoring
• Social media platforms for social sharing and advertising
• Advertising networks for targeted marketing campaigns

Children's Privacy

Pizza 73 is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Age Restrictions

• You must be at least 13 years old to create an account or use our services
• Orders must be placed by adults or with parental consent
• We do not knowingly market to or collect information from children under 13

Parental Rights

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to remove such information from our systems and terminate any associated accounts.

Compliance with COPPA

We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy. If we become aware that we have collected personal information from a child under 13 without proper parental consent, we will delete that information as quickly as possible.

International Data Transfers

Pizza 73 operates primarily in Canada, and your information is processed and stored on servers located in Canada. However, some of our service providers may be located in other countries.

Cross-Border Transfers

When we transfer your personal information to other countries, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent privacy protections
• Privacy Shield frameworks where applicable
• Binding corporate rules for intra-group transfers

Data Protection Standards

Regardless of where your information is processed, we maintain the same high standards of data protection and security. All service providers are contractually obligated to protect your information in accordance with this Privacy Policy and applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after closure
• Order History: Kept for 7 years for accounting and tax purposes
• Payment Information: Limited data retained as required for transaction records
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Aggregated data retained indefinitely for business analysis

Deletion Procedures

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods. Some information may be retained in backup systems for a limited time before permanent deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we protect your information.

Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Request your consent if required by applicable law

Your Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue using our services and contact us to close your account.